OVERVIEW
The Spring Resort and Spa, its affiliates and its hotels (collectively, “The Spring Resort and Spa,” “us,” “we,” or “our,”) take very seriously your privacy, and wants you to be familiar with how we collect, use and treat your information. We understand that our guests, customers, clients, users, and other visitors put their trust in us, and we want them to be confident using this website and those of our brands and properties.
We are committed to protecting the personal information we collect through websites we own or control (“Websites”), software applications we make available on or through mobile devices or computers (“Apps”), wireless/wifi connectivity that may be offered at our properties (“Wi-Fi Access”), social media channels that we control (“Social Media Channels,”), and booking/reservations services we control (collectively, with Websites, WiFi Access and Apps, the “Services”).
This Privacy Policy describes our global practices regarding the collection, use, and sharing of data and information about identified or identifiable individuals, and covers the following topics:
– The Applicability of this Privacy Policy
– The Information We Collect From and About You
– The Ways in Which We Collect Information
– That We Combine Information
– How We Use the Collected Information
– Our Sharing of Information With Third-Parties
– The Rights and Choices You Have About How We Use Your Information
– Our Use of Cookies and Do Not Track Policies
– That Our Services Are Not Intended For Children
– Our Use of Standard Security Measures
– That Information May Be Stored In the United States
– That We May Link to Third-Party Websites and Services
– That We May Update our Privacy Policy
– How to Contact Us
By using the Services, you agree to the policies and practices contained in this Privacy Policy.
THIS PRIVACY POLICY APPLIES WHERE IT APPEARS OR LINKS TO.
This Privacy Policy describes how we treat personal information. It applies to information we collect on our Websites, Apps, Social Media Channels, and other Services where it is posted or where a link to this Privacy Policy is found. This Privacy Policy also applies to our digital communications with you. This includes emails. This Privacy Policy applies regardless of the means used to access or provide information through the Services. Read this policy to learn about what we do and your choices.
WE COLLECT INFORMATION FROM AND ABOUT YOU
We collect contact information. We collect your name and email address. We may also collect your address and telephone number. We may also collect your company name, if applicable.
We collect identity verification information. We may collect information about your government-issued identification card, such as your driver’s license number or passport number.
We collect payment information. We may collect payment information, including payment card number and billing address.
We collect demographic information. We collect demographic information about you, such as age, gender, country, and preferred language.
We collect information about your hotel stay with us. We may collect information about your hotel stay with us, including your loyalty or rewards program number, hotel stay preferences, use of hotel amenities, or service history with us.
We collect travel information about you. We may collect travel information about you, including your travel plans, travel status, or loyalty or rewards program number of a travel partner.
We collect social media information about you. If you submit content through our Social Media Channels, we may collection information about your social media account, such as account name or account handle, the number of followers, and social media profile.
We collect usage and device information. We collect information about the web browser you are using. We collect information about your use of the Services, as well as information about the sites you came from and where you visit when you leave us. We also collect information about how you connected to us, including about the operating system, network provider, or the device you used to access the Services. We also collect IP addresses.
We collect location information. Depending on the Services you use or the permissions you give, we may collect location information about you. Location information may be derived from your device’s GPS and location systems, nearby wifi networks and cell phone towers, your IP address, or other data that may identify you as being located in a specific region, city, or postal code. You can manage the Services’ ability to track your location by granting or denying the Service access in your computer or mobile device’s settings.
We collect non-personal information. We may collect information that is not personal or identifying. We may use and distribute any such data at our discretion, unless it is combined with personal or identifying information, in which case we will treat it as personal information subject to this Privacy Policy.
WE COLLECT INFORMATION ABOUT YOU IN A VARIETY OF WAYS
We collect a variety of information from and about you. Some information is collected automatically when you use or browse the Services, while other information is only collected when you provide it to us directly.
As a result, you have choices about the information we collect. When you are asked to provide data, you may decline; but if you choose not to provide data that is necessary to provide a service or feature, you may not be able to use that service or feature.
We collect information directly from you. We collect information from you when you make a reservation to stay at one of the Journal Hotels. We collect information from you when you check-in and stay at one of the Journal Hotels. We collect information when you register with or fill out a profile on our Websites or Apps. We collect information when you use or supply content to or through one of our Social Media Channels.
We collect information from you passively and automatically. We use third-party tools to collect information from and about you. We do this on our Websites, Apps, Social Media Channels, and in emails we send to you. To learn more about the tools we use and your choices, please read below.
We collect information about you from third-parties. We collect or receive information about you from third parties, such as travel agencies, booking services, and event or conference promoters, to effectuate and authenticate the reservation. If you interact with a Social Media Channel or submit social media content to us, we collect or receive certain data about you from the applicable social media platform. We also collect information about you from our business partners or affiliates.
WE COMBINE INFORMATION WE GET ABOUT YOU.
We combine information that we have collected offline with information we collect online as permitted by law. We combine information we have collected across other third-party sites. We combine information collected across devices, such as computers and mobile devices. We also combine information that we get from a third-party with information we already have.
WE USE YOUR INFORMATION AS DISCLOSED AND DESCRIBED.
We use your information to provide services to you. We use your information to provide products, Services, and information to you, including for the purposes of booking rooms, providing food and beverages, and providing other amenities and services.
We use your information to provide you with customer service and support. We use your information to provide you with customer service and support your needs more efficiently. We also use your information to customize and personalize your experience with us.
We use your information to respond to your questions and requests. We use your information to answer questions and inquiries and respond to
complaints and requests about our products and Services.
We use your information to improve our products and services. We use your information to improve our Websites, Apps, Social Media Channels, products and Services.
We use your information internally to operate our business. We use your information internally to operate our businesses. This includes monitoring your usage of products, services, and systems, analyzing and storing your preferences, and operating our hotels and serving our guests.
We use your information for marketing and communications purposes. We use your information to deliver and personalize communications with our guests, including providing recommendations, special offers, information on benefits, information about our hotels, restaurants, bars and other facilities, information about events and activations on site at our properties and off-site, and other marketing communications. We do this when legally permitted. For information about managing subscriptions to these marketing communications, review the section on the Choices You Have About How We Use Your Information .
We use your information to communicate with you about our relationship. We may contact you about this Privacy Policy or our Terms of Use.
We use information for safety and security purposes. We use your information to verify your identity and authenticate your user activity. We also use your information for anti-money laundering purposes and to protect our company and our guests. We may also use your information to protect our Websites, Apps, and Social Media Channels.
We use your information for employment purposes. If you are applying for a position, we use your information to process and evaluate your application and, if you are engaged, in connection with your employment.
If you are in Europe we have multiple bases for processing your information. If you are in Europe, our basis for processing your information is typically to perform a contract. Performance of such contract, includes responding to your requests. We also process information based on consent or for our legitimate interests.
WE MAY SHARE COLLECTED INFORMATION WITH THIRD-PARTIES
Some of the above uses involve sharing your information with third parties. We share your information with your consent, as necessary to complete any transaction, as necessary to provide any services you have requested or authorized, or as permitted or required by law.
We share your information with third-parties who perform services on our behalf. We share your information with trusted third-parties who perform services on our behalf, but only to the extent the information is needed to provide such services. This includes, for example, software and web developers, payment processors, online travel agencies, booking and reservations managers, maintenance companies, guest benefits providers, email and other marketing vendors, marketing technology vendors, and vendors we have retained to assist in securing our systems.
We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information in response to a court order or subpoena or when otherwise required to do so by law. We will also share information in response to a request from a government agency or other regulatory authority. This includes U.S. and non-U.S. law enforcement or regulatory authorities. We may also share information when we are investigating potential fraud or other unlawful activity.
We do not share your information for direct marketing purposes. We do not share, sell, or lease information about you to any third parties for their direct marketing use.
We may share information with any successor to all or part of our business as permitted by law. If all or a part of Journal Hotels is sold or management is transferred to another entity, we may transfer, disclose, or replicate some or all of the information we have collected as part of that transaction. Where legally required, we will give you prior notice and if you have the legal right to do so, allow you to object.
We may share information for other reasons we may describe to you or as permitted by law.
YOU HAVE CERTAIN CHOICES ABOUT HOW WE USE YOUR INFORMATION.
You can opt out of certain marketing communications.
If you no longer wish to receive marketing communications from us please email us at info@the-spring.com or follow the instructions in any message you receive from us to opt out or unsubscribe. If you opt out of marketing communications you will continue to receive messages from us about your relationship with us where permitted by law (such as reservation confirmation emails).
You can update, delete, or access your information. To update or correct your information you can email us at info@the-spring.com. As required by law you can also have us delete your information. Please contact us at info@the-spring.com about having your information deleted. If you are in the European Union and would like to access your information, please contact us at info@the-spring.com.
OUR COOKIES AND DO NOT TRACK POLICIES.
Our Use of Cookies. Our Websites and Apps may use “cookies” and/or other tracking tools to enhance or improve your experience on the Services. “Cookies” are pieces of information that a site sends to your browser while you are visiting and using the site to, for example, store your preferences or keep you “logged in” for a certain period of time.
Your web browser may give you the ability to control cookies or other tracking technologies. How you do so depends on the type of cookie or tracking technology. Certain browsers can be set to reject or disable browser cookies. If you block essential cookies or tracking technologies, certain features of our Services may not work.
For more information about how we use cookies and steps you can take regarding cookies, consult our Cookies and Other Tracking Technologies Statement.
Our Do Not Track Policy. Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those Do Not Track (DNT) signals.
OUR SITES ARE NOT INTENDED FOR CHILDREN.
Our Services are meant for adults. We do not knowingly collect personally identifiable information from minors (children under 18). If you are a parent or legal guardian and think your child has given us information, you can contact us at the email address or address listed at the end of this Privacy Policy. Please mark your inquiries “Child PII Request.”
Parents can learn more about how to protect children’s privacy on-line here https://www.consumer.ftc.gov/topics/protecting-kids-online
WE USE STANDARD SECURITY MEASURES.
We use and maintain appropriate and reasonable security measures as required by relevant laws. While we try to ensure the protection of your information, the Internet is not 100% secure and we cannot guarantee or promise that your use of our Services or your transmission of information to us will completely safe. We encourage you to use caution when using the Internet.
We keep personal information for as long as necessary or relevant for the practices described in this Privacy Policy. We also keep information as otherwise required by law.
WE MAY LINK TO THIRD-PARTY WEBSITES OR SERVICES WE DON’T CONTROL.
We may link to third-party websites and services, content, or products that are not provided by or affiliated with us. Our websites may also include third-party content that collects information. When you access these third-party services, you leave our Services. We do not control these third-parties or the content, security, or privacy of these third-party websites and services. This Privacy Policy does not apply to the privacy practices of any third-party website or services. Please read the privacy policies of those other websites and services carefully. We are not responsible for the practices of these third-party websites and services.
WE MAY STORE AND USE INFORMATION BOTH INSIDE AND OUTSIDE OF THE UNITED STATES
Information we collect may be stored and processed in the United States. If you live outside of the United States, you understand and agree that we may transfer your information to the United States. The United States may not afford the same level of protection as the laws in your country. By submitting your information and/or by your use of the Services you agree to the processing of your information in United States as permitted by law.
WE MAY UPDATE OR CHANGE THIS PRIVACY POLICY
This Privacy Policy replaces all previous disclosures we may have provided to you about our information practices with respect to the Services. We may from time to time update or change our Privacy Policy. When we do, we will notify you of any material changes as required by law. We will also post an updated copy here. Please check periodically for updates.
YOU CAN CONTACT US ABOUT THIS POLICY AND YOUR INFORMATION
If you have any other questions about this Privacy Policy or our privacy practices please contact us at:
info@the-spring.com